Refund Policy

At Novaa Jewelry, we strive to provide our customers with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a refund within 14 days of the original purchase date, subject to the following conditions:

  1. Original Condition: The item must be returned in its original condition, unworn, unused, and with all tags and packaging intact.

  2. Proof of Purchase: A valid proof of purchase, such as the original receipt or order confirmation, is required for all refund requests.

  3. Time Limit: Refund requests must be made within 14 days of the original purchase date. After this period, we may not be able to process a refund.

  4. Excluded Items: Customized or personalized items, as well as gift cards, are not eligible for refunds unless they are defective or damaged upon receipt.

  5. Refund Process: To initiate a refund, please contact our customer service team at jewelrynovaa@gmail.com. Once your return is approved, you will receive instructions on how to send the item back to us.

  6. Return Shipping: Customers are responsible for the cost of return shipping unless the item is being returned due to a defect or error on our part.

  7. Refund Method: Refunds will be processed using the original payment method. Please allow up to [number of days] business days for the refund to appear in your account.

  8. Restocking Fee: A restocking fee may apply to certain returned items. This fee will be deducted from the refund amount.

  9. Exchange Option: If you prefer to exchange the item for a different size, color, or style, please let us know, and we will do our best to accommodate your request.

  10. Questions and Assistance: If you have any questions about our refund policy or need assistance with a return, please don't hesitate to contact us. We're here to help!

  11. Excluded Items: Customized or personalized items, including custom orders, are not eligible for refunds unless they are defective or damaged upon receipt.

Please note that this refund policy is subject to change without prior notice. We reserve the right to update or modify the terms and conditions of our refund policy as needed.